Software Vendors   |   Use Case   |   Customer Success

Enable clients to hit "go" on adoption

Make your customer resources actionable. Say goodbye to hand-holding customers through onboarding and adoption. Instead, help your clients adopt your product independently with turnkey playbooks for end-user training.

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Elevate your team from support to strategy

 Client support
  • Teaching clients how to use features
  • Taking support calls from clients
  • Helping clients get started
  • Pointing clients to existing resources
  • Managing the product for clients
 Client strategy
  • Consulting with high-touch accounts
  • Holding regular quarterly business reviews
  • Strategizing with clients
  • Identifying what matters to clients
  • Developing contacts within an organization

How BrainStorm works

  • Adaptive workflows
  • Self-service portals
  • Communications
  • Events
Web application displaying the BrainStorm platform's course customization workflows page, with a video asset search menu on the left.

Adaptive workflows

Use BrainStorm FlowsTM to create turnkey playbooks for user activation and ongoing adoptionincluding emails, videos, events and more. Customers just hit “go.”

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Who uses it?

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Self-service portals

Give each customer their own site pre-populated with turnkey adoption playbooks. Customers can search for and tailor your playbooks before running them with end users.

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Who uses it?

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Communications

Increase awareness and adoption using powerful communication tools and advanced targeting capabilities. Keep admins updated on new feature releases or send monthly tips to end users.

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Who uses it?

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Events

Globally upload your on-demand events to each customers’ self-service portal. Then, enable your customers to schedule and stream your events to their own users. Plus, registration is a cinch.

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Who uses it?

%

of software licenses go unused.

Get more users to log into your product

On average, over half of software licenses are inactive. With BrainStorm, give each client a private portal where they can message, train, and measure their licensed users.

Ready to get started?

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The Last Mile Problem

Arm your clients to succeed

Solve your last mile problem, and make it easy for your clients to drive end-user adoption.

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Meet with an expert to discuss your needs

Accelerate onboarding, activate users, and drive adoption of new features—all with the next wave of the product academy.

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