Transform your repetitive calls, trainings, and emails into adaptive onboarding journeys. Trigger reminders to nudge customers along and see where clients are getting stuck so you know when to intervene.
Provide every client a white-glove experience without adding headcount. Reduce the amount of time CSMs spend playing support. Plus, give each customer admin their own turnkey end-user adoption campaigns.
Empower your customer education team to streamline the distribution of learning and see its real impact. Assemble both employee and customer education in the same place, globally curating all content by audience. Finally, see reporting on the correlation between learning consumption & usage impact.
Bring your knowledge base to life with proactive remediation. Set up triggers to automatically intervene and coach users when it looks like they're struggling. Respond to common challenges with scalable, ready-to-go learning flows.
"We love our customers' IT admins, but the last thing they want to do is give us email addresses for all of their employees. Fortunately, BrainStorm enables us to share training and tips directly with end users so we can grow adoption and renewals."
Troy Stein
Director of Customer Education, TechSmith
"BrainStorm is revolutionizing our approach to customer education! By moving away from the limitations of traditional LMS platforms and embracing a more dynamic, personalized, and engaging learning experience, we are better equipped to [...] drive meaningful adoption of our software solutions."
Ashley DeKerlegand
Senior Manager, Customer Education, Quickbase
"By implementing BrainStorm, we've slashed our go-live timeline by an impressive 100 days and bolstered logo retention by 14 points. Undoubtedly, this initiative stands as a cornerstone of our revenue expansion narrative."
Peter Osberg
CEO, Fishbowl
