Software Vendors | Use Case | Customer Onboarding
Land the value of your product with customers from day one. Give customers exactly and only what they need to get started, and nudge them along when they get stuck.
Create a custom onboarding flow for your clients, including short videos, pre-scheduled emails, events, and surveys. Simply upload your training assets and assemble them into onboarding journeys that scale as your business grows.
Use triggers to automatically kick-off your onboarding workflows each time you land a new customer. With branching, use "if-this-then-that" logic to tailor the onboarding experience to each client based on their needs and preferences.
Use events to deliver key information to customers or partners at scale. Transform repetitive onboarding meetings into high-quality events that consistently cover all the important details.
Add pre-scheduled emails into your customer onboarding flows so you can engage (and re-engage) customers throughout their entire onboarding journey. Use inactivity triggers to remind customers to take the next step in the process.
With BrainStorm, Fishbowl transformed their customer onboarding process—achieving the following results:
%
Of customers onboarded without human intervention
%
Reduction in implementation support calls
%
Increase in logo retention
Days eliminated from customer onboarding.
Accelerate onboarding, activate users, and drive adoption of new features—all with the next wave of the product academy.
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