Software Vendors   |   Use Case   |   Customer Onboarding

Faster customer onboardingway beyond checklists

Land the value of your product with customers from day one. Give customers exactly and only what they need to get started, and nudge them along when they get stuck.

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Head of Customer Education standing near two customer onboarding task thumbnails, with an Appealie 2024 award nearby.

Get clients experiencing value right away

  • Adaptive workflows
  • Triggers and branching
  • Events
  • Communications
Web application displaying BrainStorm platform custom client onboarding flows and training content search menu.

Adaptive workflows

Create a custom onboarding flow for your clients, including short videos, pre-scheduled emails, events, and surveys. Simply upload your training assets and assemble them into onboarding journeys that scale as your business grows.

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Who uses it?

Web application displaying branches of a client onboarding flow. Notifications and conditions enabled.

Triggers and branching

Use triggers to automatically kick-off your onboarding workflows each time you land a new customer. With branching, use "if-this-then-that" logic to tailor the onboarding experience to each client based on their needs and preferences.

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Who uses it?

Event thumbnail with event details below and a calendar with a selected day for the training event.

Events

Use events to deliver key information to customers or partners at scale. Transform repetitive onboarding meetings into high-quality events that consistently cover all the important details.

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Who uses it?

Web application displaying BrainStorm platform's communications page with a large paper airplaine send button

Communications

Add pre-scheduled emails into your customer onboarding flows so you can engage (and re-engage) customers throughout their entire onboarding journey. Use inactivity triggers to remind customers to take the next step in the process.

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Who uses it?

Ready to get started?

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Grow your business, not your headcount

GIF Test
Scale your onboarding resources

Create on-demand customer onboarding journeys that free up time to manage more customers.

GIF Test
Accelerate customer time-to-value

Ensure customers are experiencing value as quickly as possible with a frictionless onboarding process.

GIF Test
Keep tabs on customer progression

See how customers are progressing or falling behind so you know when it's time to intervene.

Designed to deliver

With BrainStorm, Fishbowl transformed their customer onboarding process—achieving the following results:

%

Of customers onboarded without human intervention

%

Reduction in implementation support calls

%

Increase in logo retention

Days eliminated from customer onboarding.

  • Adobe
  • Fishbowl
  • Quickbase
  • Techsmith

See how BrainStorm helps you win

Accelerate onboarding, activate users, and drive adoption of new features—all with the next wave of the product academy.

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