Join our conversation:
Matthew Collier | Former CCO @ Pluralsight

Customer Success teams rely on metrics and KPIs to gauge the health of their clients and drive impactful actions. However, health score fatigue is becoming increasingly common, especially when there is a lack of confidence in the connection between specific actions and outcomes. How can we prevent KPI fatigue and be sure metrics truly lead to success?

Join us for a conversation with Matthew Collier, former Chief Customer Officer at Pluralsight. Discover the importance of moving beyond traditional metrics, balancing between customer satisfaction and commercial success, and focusing on key milestones that drive customer objectives.

About Matt Collier

Matt was most recently Chief Customer Officer at Pluralsight (Vista Equity), previously was SVP of CS at Signifyd (Menlo & Neuberger Berman), led CS for multiple business units at Adobe (Marketo, Magento and Adobe Campaign), and was VP of CS at Marketo through their journey as a public company, take private by Vista Equity, and subsequent sale to Adobe.

As an operator for VC, PE, and public companies, Matt is unique as a CS leader as he typically owned the full post-sales customer lifecycle, specifically including retention and expansion teams. Matt is currently consulting with Series A and B startups on all aspects of Go to Market strategy with an approach that prioritize scalable, long-term value creation through a customer-centric lens.