Tune into SaaS Therapy with industry veterans Todd Kirk and Casey Trujillo. Our topics span the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancing your SaaS customer connections.
Casey applies over 20 years of technology experience to help organizations and individual users change the way they work with technology.
In his work with the Fortune 100, Casey is consistently on the road delivering workshops each year to help executive teams see that technology can help speed up their biggest initiatives.
As a change management practitioner, Casey brings a unique approach to solve a problem hitting every organization: the cost of unused software.
When he has down time you can see him trying to achieve his goal to dunk a basketball, run a 5-minute mile and prove to his sons that his glory days are ahead of him and not behind him!
Todd has over a decade of experience supporting enterprise customers in adopting new technologies.
He started as a project manager, coordinating professional services. Later, he transitioned to a facilitator role, training senior leaders in large corporations.
Todd’s team developed the first scaled technology adoption solution of its kind. His expertise includes Content Strategy, Customer Onboarding, Product Management, Video Production, Webinars, Live In-Person Training, and Strategic Partnerships.
Todd, originally from Southeast Texas, now lives in Pleasant Grove, UT, where he continues to explore insights into organizational software success and failure.
with Maranda Dziekonski
How must customer success teams evolve in response to the market changes? Gain insights and suggestions from Maranda Dziekonski, SVP of CS @Datasembly about how customer success teams can monetize their services and successfully generate revenue.
with Tim Hill
Do your key customer contacts experience real value in your product? Learn from our conversation with Tim Hill, Director of Client Success @Gong about driving customer retention and growth through consistently engaging key personas, delivering value, and building trust.
with Ashley DeKerlegand
Do you like your LMS? Join Ashley DeKerlegand from Quickbase in discussing the limitations of traditional learning and development approaches in the SaaS industry. Learn how customer feedback and cross-team collaboration are key to successful training.
with Vicky Kennedy
It's important to develop an education strategy before choosing an LMS. Learn how to measure success in customer education and the role of confidence-building in education programs with Vicky Kennedy, CEO of Ectus and Customer Education thought leader.
with The Jasons Take On co-hosts
How has customer success shifted from vanity metrics to creating real value for the customer? Learn from Jason Whitehead and Jason Noble, the co-hosts of The Jasons Take On podcast, about the need for expertise and methodologies in CS as teams guide customers to achieve their goals.
with Kristi Faltorusso
What practices do you use to improve customer onboarding? Kristi Faltorusso, CCO at ClientSuccess, advises teams to use email automation and partnership kickoff meetings. Hear how Kristi focuses on solving specific pain points for customers in their tailored onboarding.
If you want to be a guest on the SaaS Therapy podcast and provide thought leadership, expertise, and advice to our audience, let us know!
Our audience is primarily customer-facing professionals in SaaS.
We look for guests in B2B SaaS that specialize in topics related to customer success, customer education, reducing churn, customer onboarding, software adoption, or AI.
If we think you're a good fit, we'll be in touch.
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