Webinar
Reduce helpdesk calls with a ServiceNow integration in Teams
June 23rd | 1 pm ET
Did you know that the ServiceNow integration in Microsoft Teams reduces the number of IT and HR support tickets by 10 to 15 percent? And that third-party app integrations in the Teams platform can increase Teams adoption by an average 75%?
On June 23rd, join us to learn how your organization can harness the power of Teams through third-party apps like ServiceNow.
What you’ll learn
- How third-party Teams integrations like ServiceNow can reduce Tier-1 helpdesk calls
- What creating a culture of self-learning can do for your organization
- How to empower long-term behavioral change and adoption from your end users
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Featuring
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Courtney McGuffee
Enterprise Account Executive at BrainStorm
Before BrainStorm, Courtney McGuffee worked in IT communications, where her strategic and clear messaging reduced help desk tickets and improved the overall image of Information Technology. Specifically, she supported several ServiceNow upgrades while utilizing the knowledge base and automated notifications to drive down help desk calls. Courtney loves helping clients think outside the box in their help desk strategy, taking advantage of tools like the Knowledge Module and BrainStorm.
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Casey Trujillo
Sr. VP of Sales Excellence at BrainStorm
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Every day at BrainStorm, Casey Trujillo helps organizations set the proper strategy for vision, plan, and scale—empowering end users to work more efficiently with their software tools. Casey especially loves helping organizations connect the dots and learn how technology use can speed the completion of corporate goals and deliver a powerful return on investment. When he’s not talking about BrainStorm, Casey loves to hang out with his family or invent a new, more intense way to do pushups at the gym.
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