Monthly Insights Program 

For Customer Education professionals

Complete a monthly anonymous survey on a focused topic within customer education, then join an insights call with your peers to review the survey findings. Get a copy of the survey report to review on your own.

Participants invest ~1 hour per month participating.

Each month's survey and call will be facilitated by a different customer education professional, focused on their area of expertise. If you're interested in being a facilitator, please email Angela at aallred@brainstorminc.com

March 2025

 Survey deadline: March 21, 2025

  Insights call: Thursday, March 27 9:30am PT/12:30pm ET

To join, complete the form above and we'll email you the survey and insights call invite.

1561935036420

Dave Derington | Sr Manager of Learning Solutions & Programs @Atlassian

Dave Derington is a B2B tech customer education leader with extensive experience in scaling customer education programs that enhance user adoption, retention, and revenue. He has established foundational education strategies at leading companies like Gainsight, Outreach, Azuqua, and currently at Atlassian.

Dave also co-hosts the award-winning CELab podcast. His work focuses on reducing churn and support tickets while increasing engagement and revenue through targeted educational initiatives. 

How the monthly insights program works:

1_Complete Survey

Monthly Survey

Complete an anonymous 10–12 question survey on a focused topic in customer education. 

3_Join calls

Monthly Insights Call

Join the monthly insights call led by an expert to discuss findings from the survey. 

2_Get Insights

Monthly Insights Report

Receive a copy of the survey report to review on your own or with your broader team.