Blog | BrainStorm | Customer Success (2)

Customer Success

The 6 things customers wish their CSMs realized

SaaS companies spend $13.5MM/yr (and growing) on products built to solve ...

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Software Adoption

13 new ways to grow your SaaS customer retention—fast.

You’re obsessed. With customers. It’s in your job description, sure, but ...

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Customer Success

Customer success — how to stop making renewals feel like they were just good luck.

You're the glue that holds the whole company together. So, learn how to do ...

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Customer Success

4 reasons why — NOT to grow your customer success team.

Less is more. Find out 4 reasons why you should NOT scale your customer ...

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Customer Success

Customer success: 8 ways to win (even when you’re underfunded).

How to win in customer success....

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Software Adoption

Make your training solution a strength, not a weakness

Beef up your training offer with powerful and effective options from ...

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Software Adoption

Keep more clients — a solid answer to your training dilemma.

Having a solid answer to the training question is key to keeping clients ...

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Change Management

2 SaaS tips to build a loyal customer base

If tech adoption means getting users to log in, that's not enough to boost ...

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