Updated Weekly! Last update: November 18, 2024
There are currently opportunities available at the following top-rated companies for positions in customer education, customer training, customer adoption, and GTM enablement:
1. Senior Customer Experience Professional @Intuit (San Diego, CA)
The TL;DR: Intuit is hiring a Senior Customer Experience Professional to enhance customer support across digital and human channels, ensuring quality and driving improvements through data-driven insights. This role will collaborate with multiple teams to optimize customer experiences.
About the role: As As a Senior Customer Experience Professional at Intuit, you will work across teams to ensure the quality of customer support, design solutions to improve customer interactions, and drive business outcomes. You’ll be responsible for monitoring key performance indicators and using data to implement improvements in customer support processes.
About the company: Intuit is a global financial technology leader, offering products like QuickBooks, TurboTax, and Mailchimp to millions of customers. Focused on empowering people to prosper, Intuit values innovation, inclusion, and creating an environment where employees can thrive while making a meaningful impact.
2. Enterprise Architect - Customer Engagement and Enablement @Bose Corporation (Atlanta, GA)
The TL;DR: Bose is seeking an Enterprise Architect in Atlanta to lead customer engagement and support architecture transformation, focusing on Salesforce technologies. This role involves collaborating with teams to align technology with business goals and enhance customer satisfaction.
About the role: The Enterprise Architect will lead the design and optimization of customer engagement solutions using Salesforce. You'll work with teams across marketing, sales, and customer service to shape technology strategies, improve customer experiences, and mentor team members.
About the company: For nearly 60 years, Bose has been dedicated to enhancing sound experiences. We push technology boundaries to create products that help people feel, do, and be more. Our IT team drives innovative solutions that support this mission.
3. Customer Experience Enablement Lead @Takeda (Cambridge, MA)
The TL;DR: Takeda is hiring a Customer Experience Enablement Lead to oversee solution design and delivery across internal and external partners, with a focus on enhancing customer experience through the Global Customer Experience Platform. The role is based in Cambridge, MA.
About the role: The Customer Experience Enablement Lead will serve as the single point of accountability for business stakeholders in Takeda’s Oncology Business Unit (OBU). This role involves enabling the design, development, and delivery of global products on Takeda's Customer Experience Enterprise Platform. Responsibilities include managing product ownership, collaborating with delivery partners, and driving the adoption of enterprise platform capabilities to maximize business outcomes.
About the company: Takeda is a leading global biopharmaceutical company dedicated to improving patient care and delivering life-transforming treatments. With a commitment to innovation and sustainability, Takeda fosters an inclusive and empowering work environment, offering employees the opportunity to make a meaningful impact on global health.
4. Customer Experience Enablement Specialist @Dialpad (Tempe, AZ)
TL;DR: Dialpad is seeking a Customer Experience Enablement Specialist to provide engaging, tailored training solutions that enhance customer satisfaction. You'll deliver live webinars, develop learning modules, and collaborate across teams to support customer success.
About the role: As a Customer Experience Enablement Specialist, you will create and deliver training programs that empower Dialpad customers. You’ll lead virtual trainings, analyze data to improve customer adoption, and collaborate with teams to enhance product knowledge and customer experiences.
About the company: Dialpad is a leader in AI-powered customer communications, providing businesses with solutions that streamline workflows, unlock insights, and drive growth. With support from top investors and a strong commitment to innovation, Dialpad is shaping the future of AI-driven communication technology.
5. Senior Customer Experience Professional @Intuit (San Diego & Mountain View, CA)
The TL;DR: Intuit seeks a Senior Customer Experience Professional to design and optimize customer support experiences for QuickBooks users, leveraging data-driven insights and cross-functional collaboration to deliver exceptional service and drive business outcomes.
About the role: As a Senior Customer Experience Professional, you’ll lead initiatives to enhance customer support for QuickBooks products by developing management systems, designing continuity playbooks, and optimizing human-assisted offerings. You’ll use data and insights to stabilize customer experiences, drive improvements, and ensure quality assurance across all touchpoints. Your work will influence key performance indicators, enabling seamless collaboration with stakeholders in Customer Support, Marketing, Sales, and Product teams to deliver outstanding customer outcomes.
About the company: Intuit is a global financial technology leader, empowering 100 million customers worldwide with products like TurboTax, QuickBooks, Credit Karma, and Mailchimp. Committed to innovation and prosperity for all, Intuit provides groundbreaking solutions to financial challenges while fostering a collaborative, customer-focused culture.
6. Learning Designer @Meta (CA, NY, TX, & WA)
TL;DR: The Learning Designer at Meta, you'll develop and implement learning strategies for role-specific skill development, including onboarding and ongoing training. This role involves designing content, managing relationships with subject matter experts, and facilitating programs to enhance skills across various teams.
About the role: As a Learning Designer, you will lead the design and implementation of learning initiatives, from needs analysis to content creation and facilitation. You'll work cross-functionally to develop strategies, manage stakeholders, and ensure programs meet success metrics. Your role includes innovating learning methodologies and maintaining effective communication with key stakeholders.
About the company: Meta focuses on advancing role-specific skill development through strategic learning initiatives. Located in Bellevue, WA, and other locations, it emphasizes a dynamic, fast-paced environment where innovation in learning and development is key to supporting organizational growth and addressing emerging skill gaps.
7. Global Customer Engagement Lead @Sanofi (Cambridge, MA & Bridgewater, NJ)
The TL;DR: The Global Customer Engagement Lead at Sanofi’s Oncology division will create personalized engagement strategies for healthcare professionals (HCPs) and improve in-field sales effectiveness. This role partners closely with internal teams and leverages advanced digital tools to drive engagement, brand impact, and customer experience.
About the role: In this leadership position, the Global Customer Engagement Lead will design and execute a 360° engagement model that aligns with Sanofi’s oncology priorities. Partnering with teams across digital, marketing, and medical functions, you’ll develop strategies to enhance HCP engagement, implement new technologies, and drive impactful, data-driven campaigns. You’ll also lead co-creation efforts with local and global teams, elevating customer experience across all channels and platforms.
About the company: Sanofi is a global healthcare leader dedicated to improving lives by providing innovative solutions for immune, rare disease, and oncology patients. With a collaborative and diverse culture, Sanofi harnesses scientific advancements to address unmet patient needs. Joining Sanofi means contributing to a mission-driven organization that values growth, inclusivity, and the pursuit of scientific miracles.
8. Sr. Learning Experience Designer @Amazon (New York City, NY)
The TL;DR: Amazon Ads seeks a Sr. Learning Experience Designer to create impactful training for client-facing teams, specifically Sales roles and advertisers. Requires 8+ years of experience in instructional design, managing large-scale projects, and building curriculum across multiple formats.
About the role: The Sr. Learning Experience Designer will create impactful training for Amazon Ads’ sales teams and advertisers. You’ll work with stakeholders to develop engaging, multi-format content, applying instructional design principles and leveraging agile development. The role focuses on translating business needs into effective learning experiences, improving team performance through innovative educational solutions.
About the company: Amazon Ads is re-imagining advertising by connecting brands with 300+ million active customers through innovative and engaging experiences. Leveraging Amazon's extensive network—including Twitch, Alexa, IMDb TV, and more—Amazon Ads offers advertisers the ultimate platform to reach the right audience. As part of Amazon's commitment to fostering an inclusive workplace, the company prioritizes diversity, equal opportunity, and comprehensive benefits for employees.
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