Updated Weekly! Last update: February 12, 2025
There are currently opportunities available at the following top-rated companies for positions in customer education, customer training, customer adoption, and GTM enablement:
1. Technical Customer Engagement Leader @Mapbox (Washington, DC & San Francisco, CA)
The TL;DR: Join Mapbox as a Technical Customer Engagement Leader to manage and grow post-sales customer success through innovative support and adoption strategies. Lead teams across Technical Program Management, Customer Support, and Success to drive customer satisfaction, product usage, and business growth in a dynamic, location-aware tech environment.
About the role: The Technical Customer Engagement Leader will oversee Mapbox’s post-sales customer engagement, driving adoption and retention while leading a diverse team of experts. This position combines strategic leadership, operational excellence, and customer-focused innovation to deliver impactful solutions. You will directly manage Customer Success Managers, influence product growth strategies, and collaborate across teams to elevate the customer experience.
About the company: Mapbox is a cutting-edge location platform that empowers over 3.5 million developers and countless businesses with tools for real-time navigation and immersive, customizable experiences. Committed to flexibility, privacy, and security, Mapbox fosters a culture of creativity, diversity, and professional growth, offering competitive compensation and robust support for employee well-being.
2. Enterprise Architect - Customer Engagement and Enablement @Bose Corporation (Atlanta, GA)
The TL;DR: Bose is seeking an Enterprise Architect in Atlanta to lead customer engagement and support architecture transformation, focusing on Salesforce technologies. This role involves collaborating with teams to align technology with business goals and enhance customer satisfaction.
About the role: The Enterprise Architect will lead the design and optimization of customer engagement solutions using Salesforce. You'll work with teams across marketing, sales, and customer service to shape technology strategies, improve customer experiences, and mentor team members.
About the company: For nearly 60 years, Bose has been dedicated to enhancing sound experiences. We push technology boundaries to create products that help people feel, do, and be more. Our IT team drives innovative solutions that support this mission.
3. Senior Manager - Amazon IT, Customer Education and Enablement (Austin, TX; Arlington, VA; Seattle, WA)
The TL;DR: Amazon IT is on the lookout for a Senior Manager in Customer Education and Enablement to lead transformative strategies in IT communications, content strategy, and talent development. This role is crucial for enhancing Amazonians' daily operational efficiency and effectiveness across the globe.
About the role: As a Senior Manager, you will set the vision and direct the execution of innovative communication and educational programs within Amazon IT. You'll be instrumental in designing modern learning experiences and content strategies that enhance user adoption and satisfaction. Your leadership will drive the strategic initiatives that support Amazon's dynamic IT infrastructure and foster a culture of continuous improvement and operational excellence.
About the company: Amazon is renowned for its disruption of well-established industries through technological innovation and mass scale. Amazon IT supports this vision by delivering robust, secure, and innovative IT solutions that power Amazon's global operations and enhance workplace productivity.
4. Senior Manager, Customer Education & Engagement @BeautyHealth
The TL;DR: BeautyHealth seeks a dynamic Senior Manager of Medical Education to revolutionize our Hydrafacial® and Perk™ product training initiatives. If you’re passionate about marrying medical science with cutting-edge beauty technology, this role is your stage.
About the role: This key position involves developing and executing comprehensive medical education programs aimed at medical professionals and estheticians. You’ll be responsible for crafting engaging curriculum, delivering impactful training, and ensuring widespread adoption and expertise in our innovative skincare solutions.
About the company: BeautyHealth is a trailblazer in the beauty health industry, dedicated to reinventing how consumers relate to their skin and self-confidence. They blend innovative products with transformative experiences to revolutionize relationships with personal wellness.
5. Knowledge & Congent Manager @Wave (Toronto, Ontario)
The TL;DR: Wave is seeking a Manager of Knowledge & Content to enhance our Customer Success team's impact, empowering small business owners with top-notch financial management solutions. If you’re driven to support entrepreneurial success through effective knowledge management and content strategy, this role is for you.
About the role: This pivotal position involves leading the creation and maintenance of educational and support content across multiple platforms, including Guru, Help Center, and chatbots. You will design and implement training programs, ensuring both customers and internal teams have the resources they need to succeed with Wave’s products.
About the company: Wave is passionate about making a difference in the small business community. The team is committed to providing innovative solutions that empower entrepreneurs to manage their finances with confidence and ease.
6. Customer Education Portfolio Manager @S&P Global Commodity Insights (Houston, TX)
The TL;DR: S&P Global Commodity Insights is looking for a Customer Education Portfolio Manager to lead our Customer Education team. This role focuses on enhancing product adoption and enriching the customer experience through first-class digital learning programs.
About the role: You will develop and execute a comprehensive learning strategy aligned with business goals. This role demands strong leadership, strategic vision, and effective stakeholder management. By collaborating with business leaders, Subject Matter Experts, and Learning Specialists, you will ensure our training programs are impactful and meet the evolving needs of our clients and internal teams.
About the company: S&P Global provides vital insights into the energy and commodities markets, helping customers make informed decisions and build sustainable value. They're committed to innovation and excellence, empowering market participants and officials globally.
7. Senior Use Education Manager @Murmuration (Remote)
The TL;DR: Murmuration seeks a Senior User Education Manager to innovate and lead educational strategies for our SaaS platform, enhancing civic engagement across communities. If you're passionate about using education to empower users and drive social change, this role is for you.
About the role: This crucial position will involve crafting and executing a comprehensive educational strategy that aligns with our mission to support civic engagement. You'll develop engaging online courses and resource materials, manage in-platform communications, and work closely with product teams to ensure our partners and their communities effectively utilize our tools.
About the company: Murmuration is a nonprofit organization dedicated to amplifying the power of civic engagement. They provide cutting-edge data, tools, and insights to community-focused organizations, helping them lead impactful campaigns and initiatives. The team is committed to building solutions that promote healthy, free, and dignified lives for all.
8. Associate Customer Education Manager @Pendo (Raleigh, NC)
The TL;DR: Pendo is seeking an Associate Customer Education Manager to join our Raleigh, NC team. This role is pivotal in creating and optimizing educational content that empowers users and administrators to fully leverage Pendo products for maximum value.
About the role: As an Associate Customer Education Manager, you'll design, develop, and deliver comprehensive learning solutions via Pendo Academy. You'll collaborate with subject matter experts to ensure accuracy and effectiveness of the content and manage projects from concept through to completion. This role involves crafting engaging in-app onboarding experiences, structured learning courses, and ensuring that educational materials are current with the latest product updates.
About the company: Founded by product managers who envisioned a better way to understand what drives software success, Pendo's mission is to enhance society's experience with software. It's one of the fastest-growing startups in the tech world, backed by leading venture capital firms.
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