Updated Weekly! Last update: December 2, 2024
There are currently opportunities available at the following top-rated companies for positions in customer education, customer training, customer adoption, and GTM enablement:
1. Technical Customer Engagement Leader @Mapbox (Washington, DC & San Francisco, CA)
The TL;DR: Join Mapbox as a Technical Customer Engagement Leader to manage and grow post-sales customer success through innovative support and adoption strategies. Lead teams across Technical Program Management, Customer Support, and Success to drive customer satisfaction, product usage, and business growth in a dynamic, location-aware tech environment.
About the role: The Technical Customer Engagement Leader will oversee Mapbox’s post-sales customer engagement, driving adoption and retention while leading a diverse team of experts. This position combines strategic leadership, operational excellence, and customer-focused innovation to deliver impactful solutions. You will directly manage Customer Success Managers, influence product growth strategies, and collaborate across teams to elevate the customer experience.
About the company: Mapbox is a cutting-edge location platform that empowers over 3.5 million developers and countless businesses with tools for real-time navigation and immersive, customizable experiences. Committed to flexibility, privacy, and security, Mapbox fosters a culture of creativity, diversity, and professional growth, offering competitive compensation and robust support for employee well-being.
2. Enterprise Architect - Customer Engagement and Enablement @Bose Corporation (Atlanta, GA)
The TL;DR: Bose is seeking an Enterprise Architect in Atlanta to lead customer engagement and support architecture transformation, focusing on Salesforce technologies. This role involves collaborating with teams to align technology with business goals and enhance customer satisfaction.
About the role: The Enterprise Architect will lead the design and optimization of customer engagement solutions using Salesforce. You'll work with teams across marketing, sales, and customer service to shape technology strategies, improve customer experiences, and mentor team members.
About the company: For nearly 60 years, Bose has been dedicated to enhancing sound experiences. We push technology boundaries to create products that help people feel, do, and be more. Our IT team drives innovative solutions that support this mission.
3. Director of Customer Success @Echo360 (Remote)
The TL;DR: Echo360 is hiring a Director of Customer Success to lead a team of Customer Success Managers focused on driving retention, growth, and customer satisfaction for higher education and corporate clients. This fully remote role involves strategic leadership, customer engagement, and cross-functional collaboration to ensure success across Echo360’s cutting-edge EdTech and SaaS solutions.
About the role: As Director of Customer Success, you will develop and implement strategies to optimize onboarding, engagement, retention, and growth. Leading a team of Customer Success Managers, you will oversee customer sentiment analysis, drive renewals and expansions, and act as a customer advocate to enhance product offerings and processes.
About the company: Echo360 provides innovative video content management and engagement solutions for education and corporate markets. Committed to active learning, real-time assessments, and customer success, Echo360 fosters a collaborative and inventive culture that drives transformation and empowers learners worldwide.
4. Customer Experience Enablement Specialist @Dialpad (Tempe, AZ)
TL;DR: Dialpad is seeking a Customer Experience Enablement Specialist to provide engaging, tailored training solutions that enhance customer satisfaction. You'll deliver live webinars, develop learning modules, and collaborate across teams to support customer success.
About the role: As a Customer Experience Enablement Specialist, you will create and deliver training programs that empower Dialpad customers. You’ll lead virtual trainings, analyze data to improve customer adoption, and collaborate with teams to enhance product knowledge and customer experiences.
About the company: Dialpad is a leader in AI-powered customer communications, providing businesses with solutions that streamline workflows, unlock insights, and drive growth. With support from top investors and a strong commitment to innovation, Dialpad is shaping the future of AI-driven communication technology.
5. Customer Trainer @LinkSquares (Boston, MA)
The TL;DR: LinkSquares is hiring a Customer Trainer to design and deliver impactful training programs that empower customers to maximize the benefits of their AI-powered contract lifecycle management platform. This hybrid role is based in Boston, MA, and focuses on driving customer proficiency, adoption, and retention.
About the role: As a Customer Trainer, you'll be responsible for creating, maintaining, and delivering training programs tailored to diverse customer needs. From live sessions and webinars to user guides and e-learning modules, you’ll ensure customers are well-equipped to leverage LinkSquares’ software. Collaborating with cross-functional teams, you’ll play a key role in onboarding, ongoing education, and promoting best practices to optimize customer satisfaction and software adoption.
About the company: LinkSquares is a Boston-based LegalTech innovator transforming contract management for over 1,000 companies, including Wayfair and the Boston Celtics. Leveraging AI, their platform accelerates workflows, reduces manual processes, and saves businesses time and money. Recognized among the “Best Places to Work,” LinkSquares fosters growth and innovation while delivering solutions that empower legal teams to collaborate effectively and achieve measurable results.
6. Learning Designer @Meta (CA, NY, TX, & WA)
TL;DR: The Learning Designer at Meta, you'll develop and implement learning strategies for role-specific skill development, including onboarding and ongoing training. This role involves designing content, managing relationships with subject matter experts, and facilitating programs to enhance skills across various teams.
About the role: As a Learning Designer, you will lead the design and implementation of learning initiatives, from needs analysis to content creation and facilitation. You'll work cross-functionally to develop strategies, manage stakeholders, and ensure programs meet success metrics. Your role includes innovating learning methodologies and maintaining effective communication with key stakeholders.
About the company: Meta focuses on advancing role-specific skill development through strategic learning initiatives. Located in Bellevue, WA, and other locations, it emphasizes a dynamic, fast-paced environment where innovation in learning and development is key to supporting organizational growth and addressing emerging skill gaps.
7. Global Customer Engagement Lead @Sanofi (Cambridge, MA & Bridgewater, NJ)
The TL;DR: The Global Customer Engagement Lead at Sanofi’s Oncology division will create personalized engagement strategies for healthcare professionals (HCPs) and improve in-field sales effectiveness. This role partners closely with internal teams and leverages advanced digital tools to drive engagement, brand impact, and customer experience.
About the role: In this leadership position, the Global Customer Engagement Lead will design and execute a 360° engagement model that aligns with Sanofi’s oncology priorities. Partnering with teams across digital, marketing, and medical functions, you’ll develop strategies to enhance HCP engagement, implement new technologies, and drive impactful, data-driven campaigns. You’ll also lead co-creation efforts with local and global teams, elevating customer experience across all channels and platforms.
About the company: Sanofi is a global healthcare leader dedicated to improving lives by providing innovative solutions for immune, rare disease, and oncology patients. With a collaborative and diverse culture, Sanofi harnesses scientific advancements to address unmet patient needs. Joining Sanofi means contributing to a mission-driven organization that values growth, inclusivity, and the pursuit of scientific miracles.
8. Learning Experience Designer, Vice President @JPMorgam Chase (DE, TX, OH, AZ, & FL)
The TL;DR: JPMorgan Chase seeks a Learning Lead to design and deliver impactful training programs that address performance gaps and empower employees to excel. This role focuses on modern learning strategies, program evaluation, and collaboration with key stakeholders to drive measurable results.
About the role: As a Learning Lead III, you will design and implement innovative learning solutions to enhance employee performance across diverse topics such as compliance, sales, and emergent skills. Leveraging your expertise in instructional design and adult learning theory, you’ll identify training needs, develop content using tools like Captivate and Storyline, and evaluate program success. This role demands creativity, strategic thinking, and the ability to manage complex projects while mentoring junior team members.
About the company: JPMorgan Chase is a leading global financial services firm committed to helping individuals and businesses achieve their financial goals. Recognized for its innovative solutions and customer-first approach, the company serves millions of households and small businesses with a comprehensive range of products. Known for fostering a diverse and inclusive workforce, JPMorgan Chase values its employees and offers robust benefits, including health coverage, retirement plans, and wellness programs.
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